Gonzalez takes reins as new DMV Administrator July 2
Alberto Gonzalez, the current DMV Modernization Manager, has been selected as the new Division of Motor Vehicles (DMV) Administrator. His first day will be July 2.
Gonzalez (pictured right) takes over a division of more than 200 people. DMV operates a broad spectrum of services throughout Idaho from headquarters and county staff, as well as Ports of Entry and Motor Vehicle Investigators.
Gonzalez takes over for Alan Frew, who has been DMV Administrator since 2006 but will be retiring July 1. He will be just the fourth DMV Administrator, following Moe Detmar (1995-2004), Pam Lowe (2004-2006) and Frew. Doug Kraemer was the Chief of Motor Vehicles before the position was revamped.
“I am excited to follow Alan Frew. One of his greatest strengths was the investment in the lives of his employees, and that’s something I want to build on,” said Gonzalez. “Alan also was a champion of great customer service — another legacy we will continue and grow.”
“We had several extremely qualified internal applicants for this position – which speaks to the level of talented individuals we have at ITD,” said Chief Deputy Director Scott Stokes. “We chose Alberto because of his experience in managing operations, developing winning teams, his ability to understand policy and processes that increase customer service and productivity.”
A veteran of managing people and programs, his service includes a great balance in both the public and private sector. He has 13 years in the private sector and 10 in public service.
Gonzalez said one of the biggest opportunities is further strengthening DMV’s relationship with the counties.
“We need to strengthen the support we provide the counties, including better communication, training, process improvements, system reliability and really build trust with the county offices,” said Gonzalez. “They’re the face of DMV, that’s the relationship we need to improve the most. We need to make it a more unified standard statewide operation – consistent across the state including headquarters.”
Gonzalez will continue to build upon the DMV reorganization that started last year. He said DMV has an opportunity to develop an even more highly skilled work force that can lend customer’s assistance and expertise across the spectrum of business.
“Much of the change that has occurred over the past year is a direct reflection of DMV employee’s ideas and innovations, and their continued engagement is essential as we move the organization forward," Gonzalez said. "I look forward to working with the DMV employees and learning from them. We have an opportunity to truly be the model government organization that the public and other government agencies look up to, depend on and trust.”