DMV modernization project forging ahead
It’s been a couple of months since our last Garnet Project news update, but the project has not slowed down, instead it has gained speed! Working with 3M, DMV staff have diligently been involved with the “joint application design” (JAD) sessions for the Dealer Licensing and Accounting (DLRS and ATMM) functionality of the new software application. We are certainly recognizing needed process changes in our business practices, both to fit the new Garnet system and because they make sense and make processes easier and more efficient.
Of course we wish all of these decisions were easy, unfortunately many are challenging not only our current system and processes, but to our way of thinking! Our mantra since the beginning has been that “the way we do business today will not be the same way we do business in the future”. It is necessary for everyone involved to clearly “think outside the box!”
Last month, Amy Smith, Vehicle Services Manager and Garnet Communication Team Lead, along with Bonnie Fogdall DMV Business Manager and Garnet Organizational Change Management Team Lead, and Sami Hall the 3M Garnet Project Manager, had the opportunity to attend and present at the Assessor’s summer conference in Coeur d’Alene.
The Garnet project progress was explained as well as the very necessary need for organizational change management. DMV reached out to the assessors earlier this summer to solicit volunteers from the county to participate in phase 2, MOVRS, (Title and Registration functions). We were very pleased to get the participation of five county volunteers.
Published 9-23-2011