State DOTs
Idaho director says DOTs should get lean and customer-based
In a recent “Two-Minute State DOT Update video from the American Association of State Highways & Transportation Officials (AASHTO), Brian Ness, director of the Idaho Transportation Department, said that, taking office in January 2010, he initiated a plan to improve customer service, efficiency and accountability and save $3.5 million in personnel costs.
“We have to make sure that we are spending our tax dollars as wisely and efficiently as we can,” said Ness. “We also need to make certain that our work force is as effective as it can possibly be ..."
The realignment reduced the layers of management between Ness and the department’s front line supervisors from nine to five and gave decision making back to where the work is being done. It also eliminated 62 supervisory positions where one manager supervised one employee.
Ness said the Idaho Transportation Department ended the state’s fiscal year with a total of $5.7 million in personnel and insurance savings that will be invested into highway construction, maintenance and equipment.
AASHTO’s “Two-Minute State DOT Update, videos can be viewed at www.transportationtv.org .
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