Untitled Document

ITD Mailbox

Best customer service ever experienced

ITD Division of Motor Vehicles,

Thank you for your help on my replacement driver’s license.

Attached is my form for replacement.
I paid my reinstatement fee yesterday online; I believe it has cleared by today.
I faxed over proof of a paid ticket yesterday (official compliance receipt).

And it appears that this has hit your system, as my driving privileges this morning appears [as] valid on your website.

Thank you for all of your assistance and help with my replacement card.

You have the best customer service I’ve ever experienced. I have always been able to reach someone and get friendly answers and help on all of my questions. I wanted you to know that it is very appreciated.

Mathieu Chapman Root
via fax

Professional, friendly and helpful

Kathy Sigrist
Vehicle Services

As per our conversation this morning, enclosed is the original paperwork you requested. Thank you for your assistance in getting this resolved.

I appreciate all the help that ITD gives. Whenever I have called you have always been professional, friendly and helpful in resolving the issues that I have called about. The same applies to the staff at our local [motor vehicles office] in Madison County.

Stone's Town & Country Motors
Rexburg