DMV experts simplifying process for customers A group of 15 subject matter experts (SME) is working diligently behind the scenes to streamline Division of Motor Vehicles processes and prepare for conversion to a new system under the DMV modernization process. They ”have been performing a superior job during the past year,” explains DMV Administrator Alan Frew. “They have been instrumental in looking at DMV business processes and identifying areas for improvement.” He cited, as an example, reviewing and reducing the number of standard letters sent to the public. They identified 280 different types of letters commonly sent to customers, and successfully reduced the number by two-thirds. “So in the new DMV system there will only be about 80 letters generated,” Frew said. The administrator also mentioned several other efficiencies and exceptional service rendered by SMEs:
“This group of 15 hard-working individuals spent the past six weeks closing out work with the previous vendor (3M) and working on the requirements for the new request for proposals,” Frew said. “Their combined expertise represents more than 300 years of DMV experience.” Published 3-22-13 |