ITD's 511 evolving system remains one of best in nation

ITD’s 511 Traveler Services system replaced the Idaho road report in 2005, providing computer access to information that previously was voice recorded and made available through a toll-free telephone number.

Technology has improved exponentially the past decade, along with consumers' appetites for immediate information. ITD abandoned its labor-intensive telephone system and introduced a new web-based 511 Traveler Services (511.idaho.gov) initiative as part of a nationwide movement in transportation.

ITD’s 511 system is a “living” technology that continues to evolve through ongoing enhancements. The backbone of the system (CARS 511, Condition Acquisition Reporting System) was developed by Castle Rock Consultants, which represents a nationwide consortium of transportation agencies.

This fall, ITD introduced a new option for users of its full-featured, web-based system – direct reports from motorists who provide near real-time condition updates. Another enhancement will use new icons to provide visitors to the full feature site of hazardous conditions as recorded at more than 100 Road Weather Information Stations statewide.

What is next on the horizon for ITD’s 511 system?

ITD plans to add a “Smart 511” update to simplify the telephone process. It would recognize the home number of the caller, tailor a welcome message and provide information early in a telephone call rather than driving callers deeper into a series of menu options.

It will provide more direct, faster access to the information that callers want, explains Tony Ernest, coordinator of ITD’s 511 Traveler Services system.

A smart phone app (application) will let the 511 system “follow” motorists as they drive and customize information specific to their location. The app will provide access to winter driving conditions and road reports, traffic conditions and camera views, among others.

The smart phone app could be available to join the other active enhancements within a year, Ernest says. He encourages 511 users to contact him with suggestions about possible enhancements in the future.

Published 11-15-13