ETS trades HelpStar for new contact means

Enterprise Technology Services will no longer use HelpStar as a ticket-tracking program for technology-related requests. Requests for ETS help or inquiries should be sent to service.desk@itd.idaho.gov or by calling (208) 334-8175.

Employees are reminded to discontinue sending HelpDesk requests to HelpStar (ITDHelpstar), despite its appearance in ITD's global address list, or any other email addresses to which ticket requests may have been sent. Requests to those addresses will not be seen.

For more information, please contact ETS Service Desk at (208) 334-8175.

Published 2-14-14