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Lefler’s job-saving response recognized for extraordinary service

Driver Services’ Debi Lefler was recognized recently for going above and beyond in her customer-service response in early April. Her actions may well have preserved employment for a local man.

A man walked into the Headquarters’ lobby in the first week of April, looking to get a restricted driving permit. The man had been told by his employer that he would be fired if he did not get the permit.

The trouble was, the paperwork he had was for a court permit rather than an ITD permit. He had been told by the courts to come to ITD to pay a reinstatement fee, but ITD had no place for him to pay those fees in person. When told of this, he became visibly distraught.

Lefler took the initiative to help. She came to the lobby (rather than staying on the phone) and helped the man process a reinstatement fee. She then brought the receipt out to him personally for delivery to the court office to continue the process. Lefler, who has been with ITD since 2008, is pictured to right.

“Debi could easily have told the driver he had to follow normal reinstatement fee procedures, but she took the extra time to help someone who was in a precarious situation,” explained Julie Whistler, a coworker in Driver Services.

“I constantly receive great feedback from customers and co-workers on Debi,” said her supervisor, Santiago Palomera. ”I am extremely pleased that Debi is part of our team.”