12/5/2017
DMV computer services slowed, most county offices closed
BOISE – Due to problems with the state’s Division of Motor Vehicle (DMV) computer system, the Idaho Transportation Department (ITD) has closed driver’s licensing offices across Idaho with the exception of Ada and Canyon counties.
There is no estimate of when the offices will be reopened. Registration and titling services are still open across Idaho.
ITD technicians have not yet determined the root cause of the system errors. When business opened Tuesday morning, all systems were functioning. As more county DMV offices came on line across the state and increased the number of transactions, the system slowed down dramatically.
“We apologize for the
inconvenience and ask for the public’s patience as we work towards finding a
solution,” said DMV Administrator Alberto Gonzalez. “ITD is devoting all available
technology resources towards investigating the root of this problem. The
department is working hand in hand with its driver's license vendor,
Gemalto, in this effort."
The transportation department is requesting customers in Ada and Canyon counties to delay renewing their licenses today if possible. While the offices are open, there are long wait times. The two county offices are remaining open to allow the transportation department to test solutions before deploying statewide.