12/15/2017
DMV computer issues corrected, full service to counties
BOISE - The Idaho Transportation Department (ITD) has corrected the issues in its driver's license computer system and restored full service to county offices.
ITD, working with its card issuing vendor Gemalto, enhanced its servers and made adjustments to its databases to correct the process throttling seen in the last two weeks. These fixes have corrected the problem and processing speeds are faster than before the issues arose.
"A delay of any kind is undesirable for ITD, our county partners, and the public," said DMV Administrator Alberto Gonzalez. "These recent issues are unacceptable. I deeply apologize. We are taking steps so that something like this is prevented in the future."
Idahoans who delayed getting a license renewed during the outage are encouraged to visit their county DMV office for service. Because of the expected increase in traffic during this time, there may be long lines.
These outages did not have any impact on the department's planned launch of the Star Card - Idaho's REAL ID. These optional driver's license or ID cards will be available to the public starting January 2, 2018. For more information, please visit the Star Card webpage.