A visual approach to knowledge-sharing
The idea of capturing knowledge before the incumbent walks out the door is not new – in fact, it’s one that ITD Human Resources has been struggling with for years. Neal Murphy’s idea, though, puts a more visual, less time-intensive face to the issue.
“The idea is to interview the person leaving on camera and in a few quick minutes describe the job, discuss the most frequent or most important contacts, and show the new recruit where the information is stored (on a server, hard drive, desktop or notebook). Then at least you have a starting point for the new employee. And the person leaving could convey a bunch of very valuable information in just a few short minutes.”
“Either way, the idea is to capture knowledge and give the new employee somewhere to start,” said Murphy.