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Zac Edwards shows us the Idaho DMV is still open for business!

DMV Employees work from home
to continue helping Idaho drivers

Idaho Transportation Department Division of Motor Vehicles employees continue to work hard from home to help Idaho drivers.

During this COVID-19 emergency, DMV Customer Contact Center employees are dedicated to keep assisting Idahoans with their DMV concerns while maintaining safe social distancing protocols. More than 160 people are working from home, answering phone calls related to all aspects of DMV operations. That includes driver’s licenses, vehicle registration and titles, motor carrier registration and permits, and vehicle dealer support. These DMV employees are taking more than 1,000 calls a day from the public, and more than 800 a day from county DMV offices across the state.

“We are living in a time of unprecedented uncertainty. It’s crucial that when the public, counties, or law enforcement of Idaho needs us with questions or assistance we are there on the other end of the call,” said Beth Thompson, Driver Records Program Supervisor. “Behind the scenes, ITD DMV is doing almost the entirety of the work from home. Whether it be a simple change of address or a complex issue regarding a driver’s license and suspension.”

They’re also helping process license and registration renewals by mail, over the phone, and online. As Idaho begins to reopen for business, county DMV offices are adjusting hours of operation and services. ITD encourages drivers to use the online customer portal at itd.idaho.gov/driveidaho to reduce crowds and keep wait times down, and more Idahoans than ever are now using these expanded online services. Online vehicle registrations grew from 16,000 in February to 31,000 in March, and over 40,000 estimated in April. Online driver’s license and ID renewals increased from 900 in February to 2,400 in March, with 7,000 estimated in April.

Through it all, ITD’s DMV Customer Contact Center employees are happy to help, even as they work from home.

“I couldn’t be more proud of my Driver Records team for weathering this storm like champions. They have handled it with integrity and grace and continue to give the VERY best customer service,” Thompson said.

Pictured above: The DMV Driver's License team is waiting for your call.