D1 traffic catalogues customer concerns
Some calls—like those about potholes and plowing status—change with the seasons, but some stay the same. It was the constant influx of calls from the public about signals, signage and speed limits that prompted the traffic section in District 1 to find a comprehensive way to capture and act on that feedback.
"We think this tool will help us track issues and identify trends from feedback and complaints," Herbst said. "If there seems to be a consistent problem, maybe we should look into fixing it."
Since Microsoft Forms was first rolled out in March, the traffic team has taken more than 30 calls, with the most about signals. The team plans to test it a little longer before possibly sharing the form with other sections.