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Days to Process Vehicle Titles
Benchmark: Maintain an average five-day processing cycle including transit time from county offices.

Days to Process Vehicle Titles
2021

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3

*White = Goal and Red = Current Status

Why This Is Important

Customers need titles to be issued in a timely manner to legally conduct vehicle sales and trades or to use titles as collateral for loans.  The average title turnaround time is also a measure of staff efficiency and productivity that helps managers determine the best use of limited resources.

How We Measure It

Annual cycle times are calculated by dividing the sum of monthly cycle averages by twelve.

What We're Doing About It

DMV recognizes the direct customer component of their services.  The division prioritizes staffing and provides training so applications are submitted quickly and correctly in minimal time.

Average Days to Process Titles

  Goal
  Average

--Current Status--
Title Processing Time (in days), by Month

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2011 6 5 6 7 6 6 5 6 6 6 6 5
2012 5 6 7 8 9 9 10 9 9 9 8 7
2013 7 6 8 9 7 9 10 8 8 6 7 6
2014 6 5 6 8 7 10 13 10 13 16 12 6
2015 5 5 6 5 7 6 6 6 6 6 6 5
2016 6 5 6 8 7 10 8 7 5 4 4 4
2017 5 5 3 4 4 3 4 4 4 4 4 4
2018 4 4 4 4 4 4 4 5 5 4 4 4
2019 3 3 3 4 4 4 4 3 3 3 3 3
2020 3 2 3 3 3 3 3 3 3
2021