Return to List

DMV Transactions Processed on the Internet (in thousands)
Goal: Process 300,000 on-line transactions in 2018.


DMV Transactions Processed on the Internet (in thousands)
CY 2019

/Apps/ScorecardDMZ/Images/gaugeBlack2.png

305.5

Why This Is Important

Online services provide the public an alternative method of payment for motor vehicle services such as licenses and permits.  These services minimize staffing requirements and eliminate the need for motorists to travel and wait in line.

How We Measure It

This measure captures only transactions by direct DMV customers who purchase online services for licenses, permits and endorsements.

What We're Doing About It

ITD is working to expand the ability of customers to obtain licenses and permits on-line, and will focus on getting the word out for these options through targeted communications.


Number of DMV Transactions
(in thousands)

The DMV has historically reporting only customer-initiated online transactions, since that is all the DMV offered at the onset of the DMV dashboard reporting initiative. Since that effort began, the DMV has continued to modernize systems to allow a wider variety of online transactions to both customers and third-party organizations that use DMV records for business purposes. Starting in calendar year 2019, DMV will be reporting online transactions in a way to account for all online activity occurring for DMV. Notable changes will include counts reported for third-party and other non-revenue generating activity that reduces the customer service calls DMV receives.

  Goal
  Number


--CURRENT STATUS--
Cumulative DMV Transactions Processed, by Month (in thousands)

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2011 17.3 32.2 49.9 64.3 82.6 99.2 116.1 133.7 149.5 170.4 189.3 210.9
2012 19.3 37.2 57.0 74.9 94.1 113.6 132.1 154.2 172.6 200.1 220.6 245.1
2013 20.9 40.4 62.7 83.0 103.9 124.4 145.5 166.0 184.9 211.8 234.1 260.9
2014 23.2 43.3 67.3 88.7 111.4 133.5 155.7 177.2 197.4 226.3 249.5 277.6
2015 22.4 44.2 68.2 89.7 111.4 128.6 154.0 176.0 194.7 216.9 238.0 266.3
2016 22.1 42.5 64.5 84.8 105.4 125.6 146.3 168.4 187.4 206.1 224.3 256.7
2017 23.6 45.7 72.2 92.0 117.1 140.8 164.9 188.6 210.1 231.8 253.9 287.5
2018 28.8 49.4 78.5 103.7 128.7 154.1 179.8 205.3 228.0 254.0 279.0 305.5
2019 696.7 530.9