Transportation board commissions freight study
The Idaho Transportation Board considered a draft and recommended revisions to the Strategic Plan when it met for a workshop last week (Nov. 15, 16) in Boise. Board members also heard an update on the design-build construction method, reviewed a revised highway program obligation graph and considered the professional services procurement process.
District 3 personnel also summarized the planned improvements to Idaho 55-Eagle Road, in Eagle and Meridian. The proposal to install a raised median has been discussed widely in the community. The high-volume highway has a high crash rate, in part because of access issues.
The proposed design allows some openings in the median where U-turns would be permitted. Some new traffic signals are also planned along the corridor.
Other board discussion
Freight Study and Statewide Freight/Passenger Rail Plan Update
The freight study will integrate movement of freight across all travel modes, strengthen partnerships between private and public entities, implement long-range goals and establish a framework for future investments. It will identify key trends, barriers and implications, and identify public and private investment opportunities.
The intent is to present the plan to the board for approval late next year.
The Rail Plan will develop and preserve essential freight and passenger rail services, prioritize public and private actions, investments, and policy changes; and allow Idaho to compete for national rail-related funding opportunities. Deliverables for the rail plan include performance measures and short- and long-term action plans.
The updated plan is expected to be ready for board approval in the first quarter of 2013.
Key stakeholders will participate in the process. Steering committee members will represent natural resources, public agencies, and the transportation, shipping and agricultural industries.
Customer Satisfaction Survey
More than 1,600 people from throughout the state participated in the survey .
Following are some of the findings:
Assessment of Customer Service Performance
There is room for improvement, however.
Recommendations for the department included development of a customer-service policy and a customer relationship management system. ITD is pursuing other initiatives to improve customer service without an overarching policy to rationally connect them.
If resources are available, ITD should consider a customer service management system to compile customer complaints, analyze trends, and track the resolution of the complaints. It was also recommended that ITD promote DMV online services.