FHWA honors Fuller for work on revising national guide

Outstanding Customer Service — an ITD hallmark

This is the first of occasional stories in The Transporter about individuals who provide outstanding customer service to the department, state of Idaho and national transportation. The Transporter series emphasizes ITD's commitment to customer service at all levels, which is one of the foundational principles of ITD's Strategic Plan.)

ITD’s Glenda Fuller, an integral member of a group revising a national guide for monitoring traffic, received the Federal Highway Administrator’s Public Service Award for her contributions.

Pete Hartman, FHWA’s Idaho division manager, presented the national award during a ceremony last week at Headquarters. The letter of commendation and certificate, signed by FHWA Administrator Victor M. Mendez, acknowledges Fuller’s work on the Traffic Monitoring Guide.

She and a dozen counterparts from throughout the country were praised for their work.

“Without a doubt, the updated TMG will improve the Federal-aid highway program across the nation,” Mendez wrote. “It helps to ensure that quality traffic data can be collected and reported. Your countless hours of dedication to this important initiative demonstrate your commitment to the nation’s transportation system and the traveling public.

“It is through the efforts of committed and visionary professionals like you that we will keep the U.S. transportation system the best in the world.”

The national guide was last updated in 2001. It includes technical, procedural and policy requirements and needs in the area of public-road traffic data collection, processing, sharing/exchange and reporting.

National experts, including Fuller, were appointed to a committee in October 2010 to begin the 2 ½-year revision process. The guide will be published and distributed in mid-2013.

Cambridge Systematics facilitated the group effort under the guidance of FHWA’s David Jones.

Fuller is the ITD Roadway Data Manager, a position she’s held the past 16 years. She began her 30-year career at ITD in the traffic monitoring section where she continues to serve. She supervises a full-time staff of 17, along with nine-month temporary employees and temporary summer workers.

Other states represented on the working group included: Alaska, Arizona, Arkansas, California, Colorado, New York, North Carolina, Ohio, Pennsylvania, Texas, Vermont and Washington. It also included a representative of the Delaware Valley Planning Council and four private-sector partners – Midwesterner Software Solutions, the Transportation Research Board, Chaparral Systems Corp. and Diamond Traffic.

Published 10-26-2012