Rawls and Oien go above and beyond to resolve license issue
Being robbed has ramifications that reverberate well beyond the initial incident, a reality known all too well by Rick and Becky Groff. There are some intangibles that are taken in a robbery, such as a sense of safety and security and your faith in the common decency of people. There are also some very real things taken, such as wallets containing credit cards and identification, which are needed to get life re-started.
The morning after the robbery, the Groffs contacted the unit that processes drivers licenses. “The person that took my call was extremely helpful regarding getting the applications for replacement drivers licenses and filling it out” said Rick. “Another person helped with the faxing process.”
Groff said the staff of the US Bank in Oakland was extremely surprised that we could have our drivers licenses stolen on Wednesday evening and have replacement identification by Friday morning at an out-of-state location.
In November Rick and Becky sent an email to Drivers Services Manager Ed Pemble. “My wife and I so appreciate the help that we received from Naomi and Leslie! So much time has gone by that I don¹t remember their respective roles. However, etched in my mind is the gratitude I felt for their help at the time.”
Pictured above, Rawls (left) and Oien (standing, right)