Untitled Document

ITD Mailbox

Inflating assistance

This e-mail is in regards to help I received from Incident Response:
I was driving on the connector leaving downtown Boise on the evening of Oct. 30 when my rear passenger tire went flat. I was fortunately at an exit when it occurred and was able to pull off to the right shoulder of the exit lane.

I called AAA for assistance, but just as I reached a representative, an Incident Response vehicle pulled up behind me. The man offered to change my very flat, very mangled tire. His name was Jim Cherry, and he was friendly and informative, despite the fact it was 35 degrees outside.

When I asked him how he had arrived so quickly, he explained that he was actually at the end of his shift, headed back and pulled over when he saw me. Once my tire was changed (not an easy feat due to some nasty lug nuts and his truck compressor which was acting up), I discovered that my battery had gone dead and needed a jump start.

Jim was able to help me out once again and get me safely on my way home, long after he should have been home himself.

I am grateful to Jim for his patience and the assistance he gave me and so thankful we have an Incident Response team!

Suzy Sullivan
Boise

Fry is a reflection on entire staff

To Amy Smith
Division of Motor Vehicles

The purpose of this e-mail is to inform you of the professionalism and expert service extended to me by Tom Fry.

I would be more than remiss if I did not convey to you and your staff of the prompt reply, professionalism, personable e-mail, and expert knowledge displayed by Mr. Fry. I was very impressed with the knowledge and actions of Mr. Fry. I can only assume that his performance is a reflection of your entire staff, which must be an extension of your training program and mentorship.

Thank you.

In closing, with the high operation tempo, it is a blessing to have even the smallest burden removed, so we can focus on the time we have in the states with our family. It really means a lot. I would like to send my sincere thank you, and blessing to your staff. especially Tom Fry.

Master Sgt. Ira Bennett, USAF
Langley AFB, Va.