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ATM machines provide additional service

Commercial truck drivers who wanted to pay for permits at the East Boise Point of Entry needed to provide plastic – either a Visa or MasterCard credit cards – to conduct their transactions.

Until this week.

Installation of new automated teller machines (ATMs) at both the eastbound and westbound ports near Boise enable truck drivers to extract cash to pay for fines and permits. Visitors to Commercial Vehicle Services and the Division of Motor Vehicles at Headquarters – along with ITD employees – have similar access to a machine that became operational Tuesday (Sept. 25).

The idea of adding ATM machines was born last spring when Gary Genova, Revenue Operations manager for ITD, and his staff met with POE managers and DMV representatives. Following a short feasibility study, Revenue Operations began looking for a private vendor to provide the services.

The search led to Advanced ATM Services, a Boise-area company that operates ATMs in Albertson’s, ShopKo and Smith’s stores and at Maverik, Chevron and Conoco gas stations. The company also provides ATM services throughout North America.

The ATMs will provide a low-cost service to both customers and employees.

“This is a good example of how ITD can leverage a vendor’s expertise at a reasonable cost to provide a new form of service for our customers and creating benefits for all involved parties,” Genova said.

Under a contract with ITD, the company installed the three ATM machines and will maintain, operate and insure them, explains Genova. Users may withdraw up to $200 per transaction. A fee of $2 is applied to each transaction, of which ITD keeps a small portion to cover administrative costs, such as utilities that serve the machines.

The ATM at Headquarters is located on the first floor in an alcove between the stairs and vending machines.

Genova said his staff will monitor use of the machines during the next two or three months and work with management to determine if and where to install additional machines. Two are planned for installation in the next few weeks at the Inkom Port of Entry in eastern Idaho.

Machines could be added at ports of entry, district buildings and perhaps rest areas, depending on demand.