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Idaho Transportation
Department

Office of Communications
P.O. Box 7129
Boise, ID 83707
208.334.8005
Fax: 208.334.8563

 


ITD Mailbox

Pleasant DMV experience

ITD Division of Motor Vehicles,
Yesterday I, along with my wife, went to the DMV offices in Boise to take the written test and get our car registered.  I have to say that is, by far, the best experience I have ever had when dealing with a government agency.

Everyone, and I mean everyone, that I came in contact with was friendly, kind and courteous. I never had a chance to sit down and read the magazine I brought because there is an adequate number of people working (unlike in many other states).

The facilities are very nice and were in excellent condition. The cleaning crew you have is amazing.  All in all, it was a great experience.

Thank you,
Arthur Lidral

On the road again, happily

Division of Motor Vehicles,
On Dec. 17 I was stranded in the Seattle Airport because I failed to notice my license had expired on my birthday. I told myself to focus on the positive and learn from this situation.

I dialed the number to ITD and got Debra Dopieralski. Even though it was over the phone, I could tell that Debra was happy to help. Her customer service started with a big smile, and she had the attitude of going above and beyond to help me.

I was on the road with in an hour, and I just wanted to be sure to recognize her for great customer service by telling you and as many other people as I can about my experience with the Idaho DMV staff.

Thank you so much Debra!

Doug Larson

Published 1-29-2010