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Unified Contact training offered to DMV employees

Training began this week (Jan. 24) for Division of Motor Vehicles staff on the use of the Unified Contact Center. Training is for DMV staff and other department employees who assist with the receptionist role.

The training includes discussion about what has changed and what remains the same in the Contact Center, a demonstration of software functionality and hands-on practice sessions.

One of the new features of the UCC software is the ability for workers to see daily statistics about the calls they process.

For more information, contact Martin Chaney at 78149.

Published 1-28-2011